Question: Why did my authentication to Company Update fail?
Answer: If you received the message, “We’re sorry! We could not authenticate your business”, then your authentication failed. To protect you and your business, we use an independent third-party company to verify your identity and ensure that you are an owner or principal at your company. As a rule, this authentication uses very strict information matching to prevent the type of fraud that could negatively impact your business. It is possible that some of the information in this database is incorrect or out of date and doesn’t match the information you entered. To use theDun & Bradstreet Credibility Corp. Company Update process, you can follow one of the three steps outlined below:
1. Try the authentication process again.
Make sure you are using your proper legal name; avoid using nicknames and suffixes such as Jr. or Sr.; try entering your mobile phone number as your home number; if you have recently moved try using your previous address.
2. Mail in your authentication certification. See the attached PDF below.
Mail the 2-page completed and notarized authentication certification to:
Dun & Bradstreet
Attn: iUpdate Customer Support
7700 W Parmer Lane, Building A
Austin, TX 78729
3. If you have questions, please contact at D&B at 1-800-234-3867 or you can contact one of our Credit Advisors, using our toll-free number 1-800-248-7107. You can also click on the "submit a request" tab from the menu bar above and fill out a request form.