Question: How do I use Company Update to dispute negative payment experiences?
Answer: To dispute any negative payment experiences on your commercial credit file, follow the below steps after you have logged in to Company Update.
1. On the Company Update home page, click the "Review/Dispute Payments" button.
2. All payment experiences will be listed here for your review. If there is a payment experience you wish to dispute, simply click the checkbox for that line item, then select the reason for the dispute.
3. Once you have selected between 1 and 5 payments to dispute, click the "Submit" button to finalize the dispute process.
4. After you submit your payment experience disputes, please allow up to 14 business days for D&B to finalize their investigation with the reporting data source. Any erroneous payments will be removed or updated within that time. When the investigation is completed, you will receive an email noting the results of the disputes.
If you have questions regarding or issues using Company Update, please contact one of our Credit Advisors by clicking on the "submit a request" tab from the menu bar above and filling out a request form.