MTS - Why might my trade references be declined?

Question: Why might my trade references be declined?

Answer: Trade References may not qualify for a variety of reasons, which may include the following:

  • Some companies do not respond to Dun & Bradstreet’s requests for information within a reasonable time frame. Dun & Bradstreet will make six attempts to contact a company that has been selected as a Trade Reference and will accept inbound references at any time. However, a customer may resubmit references at any time, after which Dun & Bradstreet will make six more attempts.
  • Dun & Bradstreet cannot accept companies that are not US companies as Trade References.
  • Companies must have established Dun & Bradstreet business credit files of their own in order to be accepted as Trade References.
  • The Trade Reference already reports payment experiences to Dun & Bradstreet.
  • Banks, credit card companies, insurance companies, and real estate companies renting to you cannot be used as Trade References.

While the above are guidelines to denied Trade References, some businesses may also be declined due to invalid payment reporting, declined offers to report, or risk status.

Dun & Bradstreet also cannot accept Trade References on the following types of payment experiences:

  • Payments that have not yet been made but are anticipated
  • Payments to businesses that have shared principals or some other type of business ownership relationship
  • Payments to financial services institutions
  • Credit card payments
  • Payments to companies operating out of virtual offices
  • Businesses with an unknown SIC


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